FAQ

What are your products used for?

All products offered by BOC-PEPTIDE are intended strictly for research purposes only.

They are commonly used in:

  • Laboratory research

  • Scientific studies

  • Educational applications

⚠️ Our products are NOT for human consumption, medical, or therapeutic use.

Do you ship internationally?

Yes, we ship to most countries including:

  • United States

  • United Kingdom

  • Europe

  • Canada

  • Australia

If your country is not available at checkout, please contact us for assistance.

How long does shipping take?

Estimated delivery times:

  • USA / Canada: 7–15 business days

  • Europe: 7–15 business days

  • Other regions: 10–20 business days

⏱ Final delivery time depends on logistics and customs.

How can I track my order?

Once your order has been shipped:

  • You will receive a tracking number via email

  • Tracking updates may take 1–3 days to appear

Can I return or exchange my order?

Due to the nature of our products:

  • All sales are final

  • Returns or exchanges are not accepted unless:

✔ Product is damaged

✔ Wrong item received

What if my package is lost or damaged?

If your order has an issue:

  • Contact us within 3 days of delivery

  • Provide photo or video evidence

We will assist with:

  • Replacement

  • Refund (if applicable)

Can I cancel my order?

  • Orders can be canceled before shipment only

  • Once shipped, orders cannot be canceled

Do I need to pay customs fees?

For international orders:

  • Customs duties and taxes (if applicable) are the customer’s responsibility

  • These are determined by your local authorities

Is my payment secure?

Yes. We use secure third-party payment providers.

  • Your payment information is encrypted

  • We do NOT store your full card details

Why was my order delayed?

Delays may occur due to:

  • Customs clearance

  • Shipping carrier issues

  • Weather or peak seasons

We appreciate your patience and understanding.

What happens if I enter the wrong address?

  • Please contact us immediately before shipment

  • We are not responsible for delivery issues caused by incorrect addresses

Do you guarantee product results?

We do NOT make any claims regarding outcomes or results.

All products are sold strictly for research purposes, and users are responsible for proper handling and use.

How can I contact you?